●RETURN & REFUND: Please email us firstly. (Email: [email protected]) After we approve your return request, you will receive the ‘Return Details’ by email.
1. Please write down the order number and email address on the paper (or the after-sales service card) and send it with the package.
Note: We suggest opting for a logistics company that provides signature services for returns, such as UPS, FedEx, DHL, etc.). Otherwise, the refund process will be impacted.
2. Provide the logistics company and tracking number on the refund request page once the courier has been shipped.
3. If your item is eligible for a refund, the funds will be returned to the original form of payment within 7-10 business days of being processed.
Note:
We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and tape it on the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.
●REFUND ONLY: After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.
Note:
Orders that have already been shipped cannot be canceled. For further assistance, please contact us at [email protected]